Shipping policy

SHIPPING POLICY

Sandcastle Rascals

SHIPPING INFORMATION

This Shipping Policy applies to orders placed on sandcastlerascals.com.

Shipping details, rates and delivery estimates may change from time to time. The most current information will always be displayed at checkout.

AUSTRALIAN SHIPPING

We ship within Australia using tracked delivery services.

Processing times

  • Orders placed on business days are typically processed within 1–2 business days

  • Orders placed during promotional or sale periods may take longer to process

Delivery

  • Delivery timeframes are estimates only and may vary due to carrier delays

  • A signature may be required on delivery

  • If no one is available to receive the parcel, the carrier may leave a collection card

Shipping fees are shown at checkout and include GST where applicable.

INTERNATIONAL SHIPPING

International shipping availability varies by destination and may change due to customs or carrier restrictions.

Where international shipping is available:

  • Prices are displayed in the currency shown at checkout

  • Shipping costs are displayed at checkout

  • Customs duties, taxes or import fees are the responsibility of the customer

Delivery timeframes are estimates only and may vary due to customs processing.

DELIVERY ISSUES

Sandcastle Rascals is not responsible for:

  • Delays caused by carriers, customs or events outside our control

  • Incorrect delivery details provided at checkout

If your parcel is lost or delayed, please contact our Customer Care team and we will assist where possible.

CONTACT

For shipping enquiries, please contact: sandcastlerascals@gmail.com