Contact information

CONTACT US

If you have any questions about your order, our products, or our policies, our Customer Care team is here to help, please email: sandcastlerascals@gmail.com

Our team operates Monday to Friday from Melbourne, Australia.
We aim to respond to all enquiries within 1–2 business days.

For faster assistance, please include:

• Your order number

• The email address used to place your order

• A brief description of your enquiry

Please note:

• We are unable to assist with returns or exchanges in person

• For orders placed with third-party retailers, please contact the original place of purchase

Returns & Exchanges
To start a return, please lodge your request via our returns portal:

Wholesale & Partnerships
For wholesale enquiries, please contact: wholesale@visionbrandsgroup.com

Postal Address
5 Phoenix Court, Braeside, Victoria 3195, Australia