Privacy policy

PRIVACY POLICY

Sandcastle Rascals

1. OUR COMMITMENT TO PRIVACY

Sandcastle Rascals is operated by Vision Brands Australia Pty Ltd (ABN 78 641 741 246) (we, us, our).

We are committed to protecting your personal information and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store and disclose your personal information.

We may update this policy from time to time. The latest version will always be available on our website.

2. CHILDREN’S PRIVACY

If you are under 16 years of age, you must have permission from a parent or guardian before:

  • Creating an account

  • Making a purchase

  • Submitting personal information or content

3. PERSONAL INFORMATION WE COLLECT

We may collect personal information including:

  • Name, email address and contact details

  • Billing and shipping addresses

  • Order and purchase history

  • Account login details

  • Communications with our Customer Care team

  • Images or content you voluntarily submit or tag us in on social media

Payment details are processed securely by third-party providers. We do not store full credit card information.

4. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Manage returns, refunds and exchanges

  • Improve our products, services and website

  • Send marketing communications (where consent has been given)

  • Inform you about products, services, promotions or brand launches across the Vision Brands Group

  • Meet legal and regulatory requirements

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

5. DISCLOSURE TO THIRD PARTIES & RELATED BRANDS

We may disclose your personal information to:

  • Service providers who assist us with website hosting, payments, order fulfilment, customer support and marketing

  • Related companies within the Vision Brands Group, operated by Vision Brands Australia Pty Ltd

  • Regulatory authorities or third parties where required or authorised by law

Personal information shared within Vision Brands Group may be used to:

  • Operate and improve our brands and services

  • Communicate with you about products, services, promotions or brand launches across our group

We do not sell or rent your personal information to third parties.

Some service providers and related companies may be located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.

You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

6. SOCIAL MEDIA & USER-GENERATED CONTENT

If you tag Sandcastle Rascals in photos or use our branded hashtags, you grant us permission to use, reproduce and display that content across our website, social media, marketing and advertising materials, including paid digital advertising.

You retain ownership of your content. We will not use content in a defamatory, misleading or offensive way.

If you would like your content removed, please contact us at: sandcastlerascals@gmail.com and include a link and screenshot of the content.

7. ACCESS & CORRECTION

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time.

8. SECURITY

We take reasonable steps to protect personal information from misuse, loss or unauthorised access. While we use industry-standard security measures, no online transmission is completely secure.

9. CONTACT

If you have questions or concerns about privacy, please contact: sandcastlerascals@gmail.com